Aerowave

Help center ยท Flight disruptions

Flight delayed or cancelled? Get help in minutes.

If your trip includes Trip Disruption Protection, Claims Concierge can check your flight and settle your claim in one chat.

See what's covered

Available 24/7. Have your booking reference or email handy.

What Trip Disruption Protection covers

Payouts are a fixed amount per traveler, based on what happened to your flight.

  • Delay of 120+ minutes

    $150

    Your flight left or arrived two hours or more behind schedule.

  • Cancellation

    $300

    Your flight was cancelled by Aerowave.

  • Delay under 120 minutes

    Not covered

    Shorter delays don't qualify for a payout.

For travelers who added Aerowave Trip Disruption Protection at booking.

How it works

No forms to fill out. Just a short chat.

  1. Tell us who you are

    Share your booking reference or the email you booked with.

  2. We check the details

    We look at your booking, your policy, and what happened to your flight.

  3. Get your answer

    Get a decision in minutes, or a case number if we need a closer look.

Already filed a claim?

Check its status in the same chat. Just have your case number ready.